Call Centre Consultant
Available for exploratory interviews.
Ref: EP1189727
Company classification: Sales, Distribution & Aftermarket Support (sales & distribution only, in- or exclusive of maintenance, repair, overhaul & aftermarket. e.g. Tier 1 & 2, or OEM equipment supplier. DOES NOT MANUFACTURE). Industry in: Supply Chain Management Logistics and 3PL - Warehousing | Transportation | Fleet Management Highest formal qualification and other: Diploma Certificate Discipline: Information Technology Years of experience range: 3 to 5 years (Less than 1 year management) Annual package range: South African Rand - ZAR Annual package range: 0.00 - 150 000, per annum Nationality: South African Home and other languages: Afrikaans, English Gender: Male Ethnicity: Caucasian/White Candidate location: South Africa
Online Interview Questionnaire
Primary purpose of current/most recent position:
Educate and provide technical support on Amazon products and services.
Core elements or functions that must operate effectively in order to achieve primary purpose:
Understand policies and how services and products work to be able to assist customers Ask probing questions to understand issue Actively listen to customer Troubleshoot issue with customer Educate customer to prevent issue from happening again
Description of self, along with greater purpose and passions:
I love helping people and the thrill that I get when solving their issues. I am persistent and go the extra mile to resolve a customers issues.
Ideal business title:
Technical Customer Service Desk Analyst.
Key responsibilities and accountabilities of ideal position:
Good under pressure. Time management. Attention to detail. Excellent communication skills. Troubleshooting complex issues.
Skill area of competence:
Attention to detail. Troubleshooting. Active listening.
Career summary:
1
What do you absolutely love doing:
I love helping people. The feeling of gratitude when solving an issue of something someone is struggling with.
Ideal company (culture and values):
Transparent in communication. Friendly and calming atmosphere. Acknowledge great work done or when not doing good job.
If you are looking for a Call Centre Consultant, then do get in touch.
Call the Head Office – Gauteng, SA. + 27 10 597 0862.
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