Customer Service Consultant
Available for exploratory interviews.
Ref: EP1208321
Company classification: Service Provider (supply chain, professional services, repair & maintenance, etc.) Industry in: Professional Services Accountants | Auditors | Bookkeepers | Banking | Other Financial Services Highest formal qualification and other: Grade 12 / Matric / N3 Advanced Certificate Years of experience range: 3 to 5 years (1 to 2 years management) Annual package range: South African Rand - ZAR Annual package range: 0.00 - 150 000, per annum Nationality: South African Home and other languages: English, IsiZulu Gender: Male Ethnicity: African/Black Candidate location: South Africa Location preference: I am open to positions both nationally and internationally.
Online Interview Questionnaire
Primary purpose of current/most recent position:
Providing front line support to clients across phone, email, web chat and social media Answering queries from client base on all IG products and platforms Providing an execution-only phone dealing service (following relevant training and support) Resolving trade disputes Providing clients with technical support with IG front-end platforms and chart packages Proactively conversing with clients about financial markets and our latest innovations Conducting audit checks and client administration tasks.
Core elements or functions that must operate effectively in order to achieve primary purpose:
Providing front line support to clients across phone, email, web chat and social media Answering queries from client base on all IG products and platforms Providing an execution-only phone dealing service (following relevant training and support) Resolving trade disputes Providing clients with technical support with IG front-end platforms and chart packages Proactively conversing with clients about financial markets and our latest innovations Conducting audit checks and client administration tasks.
Description of self, along with greater purpose and passions:
I am an analytical person that sees the bigger picture with great attention to detail. I plan meticulously and do thorough due diligence before making decisions. I am both disciplined and flexible in execution. I am passionate about technology, finance and connecting with others, and I implement these to identify opportunities for growth and returns in my personal life and with investments. I am a driven entrepreneurial team player with the grit and mind set to overcome challenges and face adversity with calmness and calculated urgency.
Ideal business title:
Venture Capital Analyst and Fund Manager.
Key responsibilities and accountabilities of ideal position:
Conduct interdisciplinary evaluation of new investment opportunities, incl. business model analysis, competitor research, and due diligence Research and evaluate companies active in Blockchain/DLT and verticals like finance, Industry 4.0 etc. Review and analyze business models and financial models of/for the targets Lead/support transactions from inception through closing Analyze, propose and conduct (sourcing through closing) new Venture Capital deals to the Investment Team and subsequently to the Investment Committee Review documentation and Data Rooms of potential targets Conduct portfolio Management for exisiting portfolio companies Lead or support scouting and sourcing activities Work on investor marketing, reporting, and fundraising efforts (incl. fundraising documentation) Contribute to publications/online content and industry events Represent the company at networking events in the blockchain technology / alternative investment industry.
Skill area of competence:
Business Management Deal Making Networking Equity valuations and trading Fixed Income valuations and trading Forex trading Commodities trading Blockchain analysis and crypto currency trading Technical Analysis Market research and analysis
Career summary:
3 years trading gold derivative instruments 1 year trading oil derivative instruments
What do you absolutely love doing:
I love learning. I believe that there is always something new to learn and there is always room for growth and improvement. I spend most of my team reading and researching new technologies, ideas and concepts. I also have an interest in studying human behaviour and defining moments in the history of differnt civilisations. This love allows me to have a clear understanding of where the world is going and where it has come from. It enables me to be adaptible, strategic and position myself to capitalise from present and future developments.
Ideal company (culture and values):
I would like to work in a high performance environment where I will be able to challenge myself and grow to my full potential. This environment will have a collaborative and competitive culture that doesn't involve compromising core values and integrity to achieve the desired results.
If you are looking for a Customer Service Consultant, then do get in touch.
Call the Head Office – Gauteng, SA. + 27 10 597 0862.
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