Workshop Manager
Available for exploratory interviews.
Ref: EP1192869
Company classification: Sales, Distribution & Aftermarket Support (sales & distribution only, in- or exclusive of maintenance, repair, overhaul & aftermarket. e.g. Tier 1 & 2, or OEM equipment supplier. DOES NOT MANUFACTURE). Industry in: Automotive Aftermarket Services - Fuel Stations | Panel Beaters | Workshops Highest formal qualification and other: Higher National Diploma Higher National Diploma Discipline: Motor Vehicle Engineering Years of experience range: 20 to 30 years (3 to 5 years management) Annual package range: Kenyan Shilling - KES Annual package range: 1.55 mil - 1.8 mil, per annum Nationality: Kenyan Home and other languages: English, Swahili Gender: Male Ethnicity: African/Black Candidate location: Kenya Location preference: I am open to positions both nationally and internationally.
Online Interview Questionnaire
Primary purpose of current/most recent position:
After sales service. To ensure that all our vehicle customers are satisfied.
Core elements or functions that must operate effectively in order to achieve primary purpose:
Ensure that service parts are available at all times. Ensure that the manpower is enough. Ensure that the technicians have enough skills for the job assigned
Description of self, along with greater purpose and passions:
I am a sound minded technical person and would tackle problems wherever they come and end results the problem will be solved.
Ideal business title:
Workshop Manager Position Technical Field Automotive Engineering.
Key responsibilities and accountabilities of ideal position:
Prepare the cost estimates including the services and repair costs and the cost of spares if needed. Maintain and manage daily records of repairs and services of vehicles undertaken and completed. Ensure delivery of vehicles to customer on time. Handle and manage softly the minor complaints and irritants with the customer. Supervise, manage and monitor a team of automotive technicians and repairers. Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner. Ensure customer satisfaction at the highest level through effective services and repair. Ensure that warranties are properly followed up, monitored and documented. Plan and organise Preventive Maintenance System and delegate specific task to concerned section/mechanic. Hands-on supervision to all workshop activities, especially technical issues. Forecast and order spare parts/consumables for specific jobs/special job or for stock replenishment. Provide on-the-job training as well as coaching and mentoring to mechanics and helpers. Follow up repair order, registering the time taken to complete the task. Responsible for customer service, reliability and dependability by providing all fields with technical assistance that they require from the workshop. Evaluate the training requirements and discuss/agree on training needs. Complete and issue the pre-dispatch note. Attend the weekly management meeting. Responsible for the implementation of 5S and other HSEQ standard within the workshop area. Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations. Ensure correct job numbers are used and that time records are correct. Work with the Director - Operations to respond to clientïs requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. Work with the Director to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action. Liaise with internal and external key contact to ensure work is delivered in time and to a quality standard.
Skill area of competence:
Automotive Engineering
Career summary:
20 years: Vehicle production plant 7 years: Vehicle maintenance
What do you absolutely love doing:
I love to solve complex problems when they arise.
Ideal company (culture and values):
I would like to work in a motor industry company, either production/assembly plant or in after sales.
If you are looking for a Workshop Manager, then do get in touch.
Call the Head Office – Gauteng, SA. + 27 10 597 0862.
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