ICT Support Systems Engineer
Available for exploratory interviews.
Ref: EP1208221
Company classification: Service Provider (supply chain, professional services, repair & maintenance, etc.) Industry in: Information & Communications Technology Telecoms Highest formal qualification and other: Advanced Certificate Grade 12 / Matric / N3 Years of experience range: 16 to 20 years (3 to 5 years management) Annual package range: South African Rand - ZAR Annual package range: 151 000 - 250 000, per annum Nationality: South African Home and other languages: Afrikaans, English Gender: Male Ethnicity: Caucasian/White Candidate location: South Africa Location preference: I am open to positions both nationally and internationally.
Online Interview Questionnaire
Primary purpose of current/most recent position:
Remote Support Customer Support Monitoring Networks Setting up Porta accounts with Tariff plans Config SIP accounts and PABXes Trunk routing configurations on PABXes Free and allocate SIP numbers Route ported numbers via Porta or PABX Email Support IP phone setups and configurations Router setups and configurations Analyze SIP traces Adjust Credit Limits
Core elements or functions that must operate effectively in order to achieve primary purpose:
Customer and Service Support Troubleshooting SIP accounts and networks - LAN and WAN. Network Monitoring. Assist client with call recordings and call logs.
Description of self, along with greater purpose and passions:
I enjoy attention to detail, being focused, organized and efficient. I will always create a system to be more effective and efficient to double my productivity. At VTN I automated task that was repetitive by writing small scripts. For eg. ctrl + o would write email and send it to a specific service provider the internet link is offline.
Ideal business title:
Senior VOIP Technician n the field.
Key responsibilities and accountabilities of ideal position:
Leadership Management Expert Professional.
Skill area of competence:
Troubleshooting Remote Support Installations SIP traces Codecs and RTP UDP and TCP Wireshark SIP configurations Customer Support MikroTik Configurations/IP Routing. Organized Attention to detail HTML CSS JavaScript Linux Operating systems - workstation and servers.
What do you absolutely love doing:
Learning. Honing my people skills for eg. how to read body language. The sales process and customer service - preferably face to face. Programming and Cyber security - White Hat Hacking. Designing websites with attention to detail and functionality.
Ideal company (culture and values):
Every company is different with all kinds of people. I enjoy working with people and I am very adaptable. However there must always be integrity, transparency and fairness.
If you are looking for a ICT Support Systems Engineer, then do get in touch.
Call the Head Office – Gauteng, SA. + 27 10 597 0862.
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