Customer Service Manager
Available for exploratory interviews.
Ref: EP18874695
I have more than 10 years experience in dealing with internal and external customers as Customer Service Specialist, Sales Administrator, Internal Sales and now as Customer Service Manager, and a believer in Customer Service Excellence.
Company classification: Sales, Distribution & Aftermarket Support (sales & distribution only, in- or exclusive of maintenance, repair, overhaul & aftermarket. e.g. Tier 1 & 2, or OEM equipment supplier. DOES NOT MANUFACTURE). Industry in: Other Other - Other Highest formal qualification and other: National Higher Certificate Grade 12 / Matric / N3 Discipline: Communications Years of experience range: e. 11 to 15 years (b. 1 to 2 years management) Annual package range: South African Rand - ZAR Annual package range: 351 000 - 450 000, per annum Nationality: South African Gender: Male Ethnicity: African/Black Candidate location: South Africa Location preference: I am open to positions both nationally and internationally.
I am results oriented person and manages a team in Customer Service and also now Manage Export department in processing customer quotations and converting them into Sales orders as soon as we receive Customer Purchase Orders.
Online Interview Questionnaire
Primary purpose of current/most recent position:
Interface with customers and sales representatives to handle both pre-sales and post-sales service functions
b) Organize product delivery and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
c) Manage and track customer orders from purchase to final shipping.
d) Maintain documentation to track customer requests and enquiries
Core elements or functions that must operate effectively in order to achieve primary purpose:
Ensure all customers receive exceptional service
Build and maintain strong relationships with all customers and prospective customers
Assist the Customer Service team with resolving customer complaints swiftly
Provide outstanding customer service to improve customer satisfaction and strengthen customer relationships.
Develop and maintain a positive client relationship by providing routine follow-up customer service calls
Document and escalate any customer service issues and/or shipping/receiving errors
Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
Develop knowledge about each customer’s business model, requirements and trends
Description of self, along with greater purpose and passions:
I am a hardworking person
I am results oriented person
I believe in Customer service excellence
Ideal business title:
Customer Service Manager
Key responsibilities and accountabilities of ideal position:
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal sales team.
Resolve any customer complaints regarding sales and service within 24 hrs to maintain trust & confident levels with customer base.
Build and maintain positive healthy relationships with all customer and prospective customers.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders.
Skill area of competence:
SAP Key User - in chemical Industry
Customer Service excellence in Steel In dustry
What do you absolutely love doing:
I love working and interacting with people with an intention of achieving great results for the company
I am an eternall optimist believing that things will work out no matter what the challenges
Ideal company (culture and values):
A company with a good environment for one to do his or her work exceptionally to work in a team and also work independently and add value to the businees and the company.
A company that rewards hard work with good results
If you are looking for a Customer Service Manager, then do get in touch.
Call the Head Office – Gauteng, SA. + 27 10 597 0862.
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