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Candidate Info

Customer Service Representative

Available for exploratory interviews.
Ref: EP65000741

Company classification: Service Provider (supply chain, professional services, repair & maintenance, etc.) Industry in: Management Consulting Years of experience range: b. 1 to 2 years (a. Less than 1 year management) Annual package range: South African Rand - ZAR Annual package range: 0.00 - 150 000, per annum Nationality: South African Home and other languages: English, IsiNdebele, IsiXhosa, IsiZulu, Northern Sotho, Sepedi, Sesotho, SiSwati, Tswana, Xitsonga, Zulu Gender: Female Ethnicity: African/Black Candidate location: South Africa Location preference: I am open to positions internationally.

Online Interview Questionnaire

Primary purpose of current/most recent position:

Assist customers with order queries.
Issue refunds and credits to clients for inappropriate orders
Contact restaurants on behalf of customers to find out about diners orders.
contact drivers on behalf of customers to give any updated information,
First point of contact for account issues, order issues and feedback on ordering application and service given
Engage with customers via email, live chats and calls.

Core elements or functions that must operate effectively in order to achieve primary purpose:

Ensure that I understand what customers are asking.
Explain the policy to customers.
Make sure that I save customers orders and prevent cancelation.
Ensure smooth communication between delivery drivers and customers during live order issues.

Description of self, along with greater purpose and passions:

I am a people's person, I am an natural leader and I find satisfaction in seeing improvement among people's lives.

Ideal business title:

Administrative assistant.
Government civil servant.

Key responsibilities and accountabilities of ideal position:

Ensure customer satisfaction
Ensure organization of meetings, paperwork.
Serving the public diligently, timously and in a satisfactory manner.
Ensure that I portray myself in an acceptable way to showcase the image of the company or organization.

Skill area of competence:

Mastered skill of communication and emotional intelligence.

Mastered skill of research and critical thinking

What do you absolutely love doing:

I love painting, reading, exploring different restaurants.
I love spending time with my friends and family during the festive season.
I love traveling and being in a different environment to learn new cultures.

Ideal company (culture and values):

A company that values its people, makes sure that they consider their employees when creating shift times.
A company that acknowledges performance and loyalty and rewards workers for such behaviors.
A company that fosters growth and continues learning of its employees.
A company that makes time for recreational activities outside of work.

If you are looking for a Customer Service Representative, then do get in touch.

Call the Head Office – Gauteng, SA. + 27 10 597 0862.

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