IT Support Technician, Stellenbosch – Ref: 1156604

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Ref: 1156604

Job Description:

Our client is an IT solution, services and consulting company specialising in infrastructure solutions, hosting and internet services. They are currently in need of an IT Support Technician to provide support, continuous monitoring and system maintenance of Linux infrastructures, Windows applications and servers, ISP equipment and telephonic services for both internal and external clients.

The ideal candidate will assist IT Engineers with support on products and have a relevant qualification (A+, N+, MCTS, LINUX+/LPIC 1 and 2) with excellent networking implementation and troubleshooting skills (TCP/IP) and Windows Server Experience.

Must have knowledge and experience includes: Install, configure and maintain wireless networks; VOIP installation and support; Fiber and Copper Networks experience; manage, monitor, and troubleshoot the infrastructure environment; Network Architecture Design and Implementation experience, user administration on all Infrastructure Systems; conduct research & development on infrastructure systems for best practices; create and modify automation and configuration scripts; setup, monitor and maintain backup protocols for all infrastructure and clients.

Position details:

Type: Permanent
Reports to: MD
Primary purpose: The primary responsibility of the IT Support Technician is to support, monitor and maintain Linux infrastructures, Windows applications and servers, ISP equipment and telephonic services for both internal and external clients.

Job description / core competencies:

  • Assist IT Engineers with support on products
  • Perform desktop support to all clients allocated
  • Visit client sites weekly for checklist completion on all equipment
  • User administration
    • LDAP management, share access management and mail account management
    • Active Directory Management
    • RDP user management
  • Linux system administration on all infrastructure systems
  • Password and identity management
    • Manage and maintain the password safe
    • Ensure the right processes are followed when distributing credentials
  • Manage, monitor, and troubleshoot the infrastructure environment (physical and virtual)
    • Using the correct server monitoring tools to ensure the infrastructure environment is managed effectively
    • Server distribution management
    • Containerization
    • ZFS management
    • Windows Server Virtualisation
    • RAID management
    • Routing
    • Dedicated machine setup
    • Monitor server health
  • Network architecture design and implementation
  • Maintain network standards at all sites – Fiber and Copper Networks
  • Project Management
    • Ensure project tasks are up to date and completed within the given time period – JIRA, Smartsheets and more
  • VOIP installation and support (Asterisk)
    • Asterisk setup dahdi
    • FreePBX Setup
    • Dial plan creation
    • SIP account management
    • Asterisk troubleshooting
    • SIP phone management
    • SIP phone firmware management
    • Manage ISTN and SIP accounts for calling
  • Give thorough feedback to customers
  • Conduct research & development on infrastructure systems for best practices
  • Install, configure and maintain Linux and Windows servers and services
    • Domain Name System (DNS)
    • Dynamic Host Configuration Protocol (DHCP)
    • Network Print Queues
    • File Transfer Protocol (FTP)
  • Install, configure and maintain wireless networks
  • Create and modify automation and configuration scripts (Bash/Python/PHP)
  • Coordinate and execute repair activities on all Infrastructure Systems and services
    • Maintain physical machine maintenance
    • Disk management and replacement
    • Wireless access point maintenance
  • Setup, monitor and maintain backup protocols for all infrastructure and clients
    • Rsnapshot configuration
    • ZFS configuration
    • Windows sever backups
  • Perform periodic performance reporting to support capacity planning
  • Manage stakeholder relationships and maintenance needs (e.g. certificates)
  • Document all tasks and duties on the internal Wiki

Location (country, city): Stellenbosch, Western Cape

Job Qualification & Experience:

  • Grade 12 or equivalent certificate essential; postgraduate qualification preferable
  • Relevant qualification (A+, N+, MCTS, LINUX+/LPIC 1 and 2)
  • Excellent networking implementation and troubleshooting skills (TCP/IP)
  • Windows Server Experience

Company Description:

Our Client is an IT Services and Consulting Company who’s goal is to change the way people and businesses think about IT Solutions, specialising in: Infrastructure solutions, Hosting, Internet Services and Consulting, with a personalised touch and by enabling our clients to deal with real people who continuously work on creating better and more affordable solutions without losing quality.

This advert is being advertised in collaboration with our recruitment partner MCHIR.

IT Support Technician, Stellenbosch – Ref: 1156604

 

IT Support Technician

IT Support Technician

 

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