Internal Sales Consultant for Vibrating Equipment, Johannesburg – Ref: 1025845-14

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Ref: 1025845-14

Job Description:

Do you like brokering value-creating solutions by bringing people, ideas and resources together? Do you have a knack for understanding what people really need and then supplying the resources and opportunities that may best serve those needs? Are you a clear and efficient communicator able to talk through ideas, challenges and solutions to create a collective way forward? Do you understand the immense value of networks, relationships and associations and do you invest in those relationships with a long-term view to the future value? If you answered yes to the above, this might be the career move you have been waiting for!

Our client, very well-known and respected in their industry, is looking for an Internal Sales Consultant with experience and exposure to the mining industry, a good technical understanding of bulk material handling and the comminution and separation business that is able to conduct technical site and equipment inspections and assessments.

Position details:

Type: Permanent
Reports to: Internal Sales Manager
Travel requirements: Moderate level of travelling involved and availability to travel must be flexible. Irregular working hours. Flexibility to travel in Africa or internationally if required.
Languages: English, Afrikaans and an African language will be an advantage.
Primary purpose:

  • Promote and build the company image in the aftermarket by offering the customer value added service by maximizing and extending his existing plant utilization and reducing life cycle running costs.
  • Attend to customer requirements, possible planned site visits and site inspections, occasionally perform on-site training and provide on-going customer reassurance.
  • Manage the screen refurbishment and gearbox repair programme.
  • Manage internal sales process for manufactured parts and buy outs.

Job description includes, but is not limited to:

Promote the company and its equipment and service offering with present and potential customers in the area. This will include:

  • Occasionally scheduling customer visits.
  • Providing the customer with 24/7 after sales service.
  • Possibly carrying out of installations and performing hot and cold commissioning of equipment.
  • Report regularly on service and customer activities. Compile and submit reports outlining your site visits. Summarize key issues, opportunities and proposed actions.
  • Examine installed equipment base and provide customer with on-site advice to extend plant life and promote company after-sales business.
  • Always ensure equipment reliability, serviceability, maintainability and operability of company equipment.

Secure after sales income by identifying and securing:

  • Customer RFQ’s for required on-site spares and fabricated parts.
  • Customer RFQ’s for equipment to be refurbished or repaired.
  • That the customer has sufficient on-site emergency stock at all times.

Provide on-going customer reassurance:

  • Provide customer with company equipment and service information.
  • Provide regular customer re-assurance and ensure customers are fully satisfied with company’s equipment, service and capability.
  • Provide customer with immediate on-site problem solving and solutions.
  • Keep regular contact and build mutual trust and respect with customers, understand and attend to customer needs.
  • Communicate needs to company sales and service departments.
  • Anticipate customer needs.

Manage Warrantee Claims:

  • Liaise with finance department in the opening and closing of warrantee claims and ensure accuracy of cost allocation.
  • Investigation of claim and submission of a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.
  • Ensure timeous conclusion of warrantee claims

Manage the Screen Refurbishment and Exciter Repair programme:

  • Write technical reports and prepare quotes for refurbishment / repair.
  • Manage the status and information relating to customer quotes for refurbishments/repairs and obtain order numbers.
  • Project manage and expedite customer orders and delivery of refurbished / repaired equipment.
  • Manage the handling of scrap and ensure timeous removal from company property.
  • The requirement for commissioning.
  • Liaise with company Capital Sales department.
  • Technical equipment performance.
  • Liaise with company’s Service and Technical department.

Manage the Internal Sales Process for Manufactured Parts

  • Ensure customers are accurately and timeously quoted for manufactured parts.
  • Ensure orders are received for manufactured parts.
  • Manage the status of customer orders and delivery dates – liaise with company Supply Chain department relating to manufactured parts.

Location (country, city): Johannesburg

Job Qualification & Experience:

Qualifications:

  • University Degree in a Technical Field or Equivalent Work experience in a Technical environment, preferably manufacturing and or mining.

Experience:

  • Experience and exposure in mining industry and related industries to be gained.
  • Good vibrating screen/feeder and related machinery experience and plant and site exposure to be gained while performing this job.

Skills and competencies:

  • Technical understanding of bulk material handling and the comminution and separation business.
  • Strong technical understanding of vibrating equipment.
  • Good understanding of mining site plants and process engineering.
  • Able to conduct technical site and equipment inspections and assessments.
  • Ability to read engineering drawings.
  • Sound judgement and problem-solving ability.
  • Listening and logic interpretation.
  • Strong customer orientation.
  • Advanced communication skills.
  • Must be flexible and self-reliant, self-starter.
  • Excellent time management.
  • Sound commercial reasoning.
  • Strong understanding and compliance with Health and Safety in the workplace.
  • Ability to function independently and with responsibility without direct supervision.
  • The ability to make sound decisions related to identified problems without assistance.
  • Ability to summarize and write professional technical customer reports.
  • Follow-through ability to complete tasks.
  • Computer Literacy -MS Office

Company Description:

Manufacturer and supplier of Vibrating Screens, Decks and Feeders

This advert is being advertised in collaboration with our recruitment partner MCHIR.

Internal Sales Consultant for Vibrating Equipment, Johannesburg – Ref: 1025845-14

Internal Sales Consultant

Internal Sales Consultant

 

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