• Degree
• Accra, Ghana,
• Posted 4 weeks ago

Job Description:

We are currently sourcing a Head of Retail, to be based in Ghana, for a Consumer Durable Distribution company to be responsible for planning, implementing and directing the entire sales, operations and expansion activities of retail outlets to achieve agreed objectives.

Requirements: Degree in Sales and Marketing or Marketing or similar professional qualification with 15 years’ experience out of which at least 10 years in similar position.

Position details:
Type: 12 – 24 month contract

Primary purpose: be responsible for planning, implementing and directing the entire sales, operations and expansion activities of Retail Outlets to achieve agreed objectives.

Job description / core competencies:

Sales and Collection

• Drive sales performance in each store to achieve set target
• Ensure Maximum Sales and profitability in each region/area
• Ensures collections are as per the sales value
• Ensure compliance to with Company policies and operational guidelines
• Lead a team of store managers towards effective collaboration and attainment of goals
• Motivates & drives sales team for Sales target achievement – Top Line

Operations

• Networks with and develop strong working relationships with existing and potential customer’s base
• sound knowledge of retail operations/ SOPs and P&L
• Conduct training for all stores staff on product, policy and market
• Confers with clients to coordinate logistics and delivery timelines and to resolve complaints or eliminate delays
• Liaises with other company functions to ensure achievement of sales objectives.
• Finds stores best practice the function area of expertise

Growth and Expansion

• Plans and execute strategy for transition of department into full multi-brand, multi-category retail outlets
• Identifies good locations for new stores, initiate process for acquiring and setting up the store and bring the store to life
• Drives the growth of department from 28 to 50 shops in 2 years

People Management

• Ensures appropriate workflow management between staff through appropriate delegation of work
• Delegates responsibility to store manager and other staff
• Identifies training and developmental priorities for the department to ensure that all employees possess the requisite skills and knowledge to successfully perform their roles and responsibilities
• Coaches and mentor employees as appropriate to improve individual performance and develop a motivated and high performance team

Market Research

• Exploring expansion opportunities through continuous market research
• Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market
• Constantly keep abreast on market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
• Brand Promotions & Brand Building, thus achieving the desired market share for the business vertical

Location (country, city): Accra, Ghana

Job Qualification & Experience:

Qualification

• BSc Sales and Marketing or Marketing or similar professional qualification plus MBA

Experience

• Min 15 years’ experience out of which at least 10 years in similar position in Retails with an organization/ s of repute.

Competencies & Skills

Technical or Functional Competencies

• Excellent knowledge of the Retail Business
• Good knowledge of Stores development and management
• Proven experience in customer relationship management.
• Sound financial, analytical capability
• Excellent communication and relationship management skills are the crux of the Job.

Managerial Competencies

• Planning & Organizing Skills
• Leadership (Taking Charge)
• Good Execution & Delegation Skills
• Decision Making

Human Competencies

• Communication, Team work, Interpersonal Skills
• Networking Ability
• Achievement Orientation, Driving team & assign tasks

Conceptual Competencies

• Creative Thinking – Thinking out of box
• Strategic Thinking
• Tolerance

This advert is being advertised in collaboration with our recruitment partner MCHIR.