Head of Retail, Consumer Durable Distribution – Accra, Ghana – Ref: 1196400-17

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Ref: 1196400-17

Job Description:

We are currently sourcing a Head of Retail, to be based in Ghana, for a Consumer Durable Distribution company to be responsible for planning, implementing and directing the entire sales, operations and expansion activities of retail outlets to achieve agreed objectives.

Requirements: Degree in Sales and Marketing or Marketing or similar professional qualification with 15 years’ experience out of which at least 10 years in similar position.

Position details:
Type: 12 – 24 month contract

Primary purpose: be responsible for planning, implementing and directing the entire sales, operations and expansion activities of Retail Outlets to achieve agreed objectives.

Job description / core competencies:

Sales and Collection

  • Drive sales performance in each store to achieve set target
  • Ensure Maximum Sales and profitability in each region/area
  • Ensures collections are as per the sales value
  • Ensure compliance to with Company policies and operational guidelines
  • Lead a team of store managers towards effective collaboration and attainment of goals
  • Motivates & drives sales team for Sales target achievement – Top Line

Operations

  • Networks with and develop strong working relationships with existing and potential customer’s base
  • sound knowledge of retail operations/ SOPs and P&L
  • Conduct training for all stores staff on product, policy and market
  • Confers with clients to coordinate logistics and delivery timelines and to resolve complaints or eliminate delays
  • Liaises with other company functions to ensure achievement of sales objectives.
  • Finds stores best practice the function area of expertise

Growth and Expansion

  • Plans and execute strategy for transition of department into full multi-brand, multi-category retail outlets
  • Identifies good locations for new stores, initiate process for acquiring and setting up the store and bring the store to life
  • Drives the growth of department from 28 to 50 shops in 2 years

People Management

  • Ensures appropriate workflow management between staff through appropriate delegation of work
  • Delegates responsibility to store manager and other staff
  • Identifies training and developmental priorities for the department to ensure that all employees possess the requisite skills and knowledge to successfully perform their roles and responsibilities
  • Coaches and mentor employees as appropriate to improve individual performance and develop a motivated and high performance team

Market Research

  • Exploring expansion opportunities through continuous market research
  • Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market
  • Constantly keep abreast on market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
  • Brand Promotions & Brand Building, thus achieving the desired market share for the business vertical

Location (country, city): Accra, Ghana

Job Qualification & Experience:

Qualification

  • BSc Sales and Marketing or Marketing or similar professional qualification plus MBA

Experience

  • Min 15 years’ experience out of which at least 10 years in similar position in Retails with an organization/ s of repute.

Competencies & Skills

Technical or Functional Competencies

  • Excellent knowledge of the Retail Business
  • Good knowledge of Stores development and management
  • Proven experience in customer relationship management.
  • Sound financial, analytical capability
  • Excellent communication and relationship management skills are the crux of the Job.

Managerial Competencies

  • Planning & Organizing Skills
  • Leadership (Taking Charge)
  • Good Execution & Delegation Skills
  • Decision Making

Human Competencies

  • Communication, Team work, Interpersonal Skills
  • Networking Ability
  • Achievement Orientation, Driving team & assign tasks

Conceptual Competencies

  • Creative Thinking – Thinking out of box
  • Strategic Thinking
  • Tolerance

This advert is being advertised in collaboration with our recruitment partner MCHIR.

Head of Retail, Consumer Durable Distribution – Accra, Ghana – Ref: 1196400-17

Head of Retail

Head of Retail

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