Expat Operations Manager, Multi-Outlet Food Group (2-Year Contract Role) – Accra, Ghana – Ref: 1196400-9

  • Certificate
  • Ghana, Accra,
  • Posted 9 months ago
  • This position has been filled
Logo

Ref: 1196400-9

Job Description:

Multi-outlet group of companies across various sectors including food and retail is currently looking for an expat Operations Manager to be based in Accra, Ghana. The successful candidate will be responsible for the operations of company owned restaurants within a designated area, including the maximization of sales, profits and efficiencies, implementation of marketing programs, attainment of company operating standards for the customer, operations, facilities, employment practices, coaching, support and development of management and restaurant team members.

The ideal candidate will have completed a tertiary qualification focused on commercial, operations, business or management along with a minimum of 5 years’ experience as a Restaurant or equivalent Retail Manager, or in an Above-Store Operations position (on or above target balanced scorecard performance is essential), 5 to 6 years overall experience with emphasis on operations in a retail and/or consumer-orientated service industry; preferably in multi-outlet food/quick service restaurant environment, is essential. Certified at Leading Multiple Restaurants (LMR) preferable.

Position details:
Type: 2 year Contract
Primary purpose: Manage the restaurants in the area to achieve sales, profit, people and customer targets, whilst adhering to company policies, procedures and standards. Achieving consistent results through restaurant management whilst maintaining required standards of operational excellence and implementing company programs and systems in a multi-outlet environment that is increasingly complex and subject to constant change, i.e. sales level fluctuations, labour turnover, product changes, procedure changes, equipment changes, increasing competition, etc.

Job description / core competencies:

  • Promote principles acting as a role model and providing leadership and coaching on an ongoing basis.
  • Manage the restaurants in the Area to achieve sales, profit, people and customer targets, whilst adhering to company policies, procedures and standards.
  • Manage the area in accordance with company policies and procedures including directing the activities of employees in maximizing sales, customer service (GES, ROCC, CHAMPS), operating standards, operating efficiency and profit.
  • Assume primary responsibility for the correct implementation of employee and customer safety in restaurants within thorough monitoring of restaurant performance, enforcing standards, ensuring observance of procedures and allocation of financial resources. Direct responsibility for investigating serious incidents and accidents and recommending appropriate corrective actions to Market Manager. Ensure all employees are provided with the appropriate training and resources to ensure customer and employee safety.
  • Maximize sales and profit through operational excellence, effective implementation of marketing promotions and identifying, recommending and implementing sales growth opportunities, coordinate price changes, alert Market Manager to competitive activities within area and recommend action.
  • Ensure effective forecasting and scheduling labour, food costs and other areas of the P&L. Ensure tasks are only undertaken by those employees certified to perform them.
  • Oversee restaurant staffing functions and ensure the effective recruitment, selection, training and development of management and team members in conjunction with Human Resources representatives. Use effective bench planning to drive optimum management and stability in area.
  • Maintain and develop restaurants within the area to the highest standards of product quality and CHAMPS Standards. Recommend and implement action plans to ensure continued progress in all elements of GES and operational excellence.
  • Evaluate performance of restaurant management in area against established targets. Coach and support individuals to improve performance and meet targets. Ensure achievement of monthly objectives for restaurants within the area.
  • Oversee prompt and appropriate resolution of all complaints (inspections by third parties (eg: health inspectors), customers and employees, etc.) within the area. Inform Supervisor of serious matters and other issues that may result in legal action.
  • Oversee management training and designated certification, including developing champions, traineeships and team member training.
  • Ensure that controls and procedures including, but not limited to, security and cash control are implemented to protect the security of employees and company funds.
  • Ensure that management and staff are aware of company policies and procedures and implement company programs initiated by various departments.

Location (country, city): Ghana, Accra

Job Qualification & Experience:

  • A completed tertiary qualification focusing on commercial, operations, business or management will be preferred.
  • Minimum 5 years of experience as a Restaurant or equivalent Retail Manager, or in an Above-Store Operations position (on or above target balanced scorecard performance) is essential.
  • Minimum of 5 to 6 years overall experience, with emphasis on operations in a retail and/or consumer-orientated service industry; preferably in multi-outlet food/quick service restaurant environment, is essential.
  • Certified at Leading Multiple Restaurants (LMR) preferable.
  • Strong leadership, time management and planning skills.
  • High work ethic and ability to work without close supervision.
  • Sound communication and interpersonal skills
  • Experience with managing conflict situations and problem solving
  • Proven experience in managing a team to deliver results within a highly complex environment

Company Description:

Multi-outlet group of companies across various sectors including Food/Retail.

This advert is being advertised in collaboration with our recruitment partner MCHIR.

Expat Operations Manager, Multi-Outlet Food Group (2-Year Contract Role) – Accra, Ghana – Ref: 1196400-9

Expat Operations Manager

Expat Operations Manager

To apply, complete the form below or click here for full screen view.

To view our other job listings, click here