Desktop Engineer (3 – 6 Months Contract) – Cape Town, Western Cape – Ref: 1215020-1

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Ref: 1215020-1

The Desktop Engineer will provide first and second line technical support. Should have an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of system problems which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

Position details:

Type: 3 – 6 Months Contract

Requirements:

  • Provide first line response for users requiring assistance with system issues and problems
  • Respond to requests for assistance by phone, email and/or using a service desk management system
  • Logs all system problems and tracks the calls through to resolution
  • Ensures timely escalation of problems by assigning an appropriate priority and resolution
  • Documents service desk processes, procedures and resolution information
  • Diagnoses causes of problems being encountered, and determines/ suggests needed corrective actions
  • Follow procedures for software and hardware inventory and license tracking
  • Analyze existing hardware and software processes, identify potential improvements
  • Standardize and document all new processes and procedures
  • Provide a single view to the management for system related problems
  • Implements, maintains and manages the cascading of all relevant policies and procedures
  • Reports all health and safety incidents to the Occupational Health and Safety Officer on site
  • Work in compliance with the code of conduct and commitment to equal opportunities

Qualifications:

  • Matric, diploma or university degree in the field of computer science
  • Industry certifications and/ A+, N+ and/or MCTS/MCITP, CCNA,ITIL
  • Min. 5 years IT support experience preferably in the BPO Industry

This advert is being advertised in collaboration with our recruitment partner MCHIR.

Desktop Engineer (3 – 6 Months Contract) – Cape Town, Western Cape – Ref: 1215020-1

 

Junior Project Engineer

Desktop Engineer (3 – 6 Months Contract) – Cape Town, Western Cape

 

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