Reports to Internal Sales Manager. This is an ideal opportunity – if you are customer service orientated, have an eye for detail and are consistent in delivering results timorously – to build up your career in sales, projects and/or marketing.
Training is provided if you are ambitious and motivated to excel in your career. Super career progression opportunity. In this role you will provide superior customer service to both your internal and external customers. Ensuring sales activity areas are captured on the CRM system and generating pro-active reports to management.
Secondary responsibility is to assist and perform change focused administrative functions for the Regional Sales Manager and support for the sales team. Business Intelligence to be extracted and presented in a manner that supports the strategic sales intent of the business. Our client is a market leader in process control instrumentation.
Reports to: Internal Sales Manager
Primary purpose: Ensuring sales activity areas are captured on the CRM system and generating pro-active reports to management. Secondary responsibility is to assist and perform change focused administrative functions for the Regional Sales Manager and support for the sales team. Business Intelligence to be extracted and presented in a manner that supports the strategic sales intent of the business.
Job description / core competencies:
Manage RFQ email inbox and register.
Manage customer portals for incoming RFQ’s.
CRM data management for all incoming RFQ’s and revisions.
Co-ordinate Regional Sales activities and submissions regarding data input into CRM system on a regular basis as required by the business.
Creating and publishing sales reports. Manage, organise, and update relevant data using database applications.
Manage Vendor applications, due diligence, supplier information documents and credit information requests.
Training requirements of all new employees on CRM system.
Ability to liaise with customers – Internal and External.
Location (country, city): Gauteng, Roodepoort
Job Qualification & Experience:
Grade 12 / Matric
Two years proven, related administration experience
Experience with customer interaction for at least 2 years
Previous CRM experience (advantageous)
Knowledge, skills & abilities:
MS Office Suite
Customer Service Orientation
Effective Time Management
High level of interpersonal and communication skills
Execute tasks effectively
Analyse issues and solve problems
Maintaining effective relationships
Maintain focus and self-control
Self-directed learning approach
The company provides world-renowned products, specialised training, engineering after sales service, service level agreements and technical support. They supply and supports field devices and systems, helping businesses automate their production, processing and distribution in Oil & Gas, Refining, Mining, Minerals and Metals, Synfuels, Chemical Processing as well as Pulp and Paper, Power Generation, Food and Beverage and other industries.
This advert is being advertised in collaboration with our recruitment partner MCHIR.
Customer Relations Administrator – Roodepoort – Ref: 710238-20
Customer Relations Administrator
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