Area Service Manager – Forklift Division, Durban – Ref: 759020-65

  • Certificate
  • Durban,
  • Posted 2 years ago

Ref: 759020-65

Job Description:

Our client is a recognized global leader; a South African distributor of Global Premium Brands (new and used equipment) in the Agriculture, Mineral Processing, Earth Moving and Materials Handling Industries offering multiple career advancement opportunities.

They currently have an opportunity for an Area Service Manager to manage the service operational team in an allocated area, providing customers with a targeted return on investment.  Development and marketing of component rebuild products and solutions to all internal and external customers.

The successful incumbent will be a qualified Diesel or Petrol Mechanic with a minimum of 5 years’ experience on Forklifts.

Position details:

Responsible for Forklift fleet maintenance and servicing
Ensure profitability regarding Forklift fleet
Able to communicate and negotiate with customers
Responsible for quality on servicing and maintenance of equipment
Control maintenance contract/long term rental units in his particular area
Control all cost on all maintenance contract/ long term rental units
Carry out hand over of all units into area of responsibility
Control all accidental damage on fleet
Make sure units are kept in budget/merit spec
Control WIP and NPL in line with set KPIs
Manage business in line with set KPIs
Seek alternative business opportunities to secure profitability
Lead the team and ensure teamwork and team spirit is always at the optimum level
Achieve chargeable hours per technician
Secure healthy LTR revenue and managing excess hours
Manage contract GP’s in line with KPIs
Manage the customer and secure healthy relationships
Schedule monthly meetings and carry out unit Service audits to set standards
Manage all STR units in area of responsibility
Report on monthly progress and new business opportunities
Manage to sell average sold hours per technician in line with set targets
Responsible for testing of all units within the 12 monthly cycle and repairs
Manage vehicle conditions on monthly basis
Present monthly financial performance in line with set targets

Country: South Africa
Location: Durban

Job Qualification & Experience:

Qualified Diesel or Petrol Mechanics
Minimum of 5 years’ experience on Forklifts
Management experience an advantage

Good knowledge of hydraulics
Good auto electrical knowledge would be an advantage
Valid Driver’s licence
Must be target orientated
Must be able to manage staff
Fit in well with team structure
Able to work with minimum supervision

Good management and admin skills

Able to make good decisions

Good technical knowledge/trouble shooting

Must be able to compile monthly report

Honest and reliable

Computer Literate

Good communication skills

Valid Lift Truck licence

Company Description:

South African Distributor of Global Premium Brands in the Agriculture, Mineral Processing, Earthmoving, Materials Handling Industries.

An ability to develop and grow businesses in multiple geographies including challenging territories with high growth prospects. Committed to sustainable development and playing a leading role in empowerment and transformation. The company has operations globally.

Their success is based on inspired, aligned, empowered, results-driven, globally competitive, passionate people who create value through strategic innovation and continuous improvement. Their customers are more successful with them than with their competitors. Working for a global leader creates endless career opportunities for you.

This advert is being advertised in collaboration with our recruitment partner MCHIR.

Area Service Manager – Forklift Division, Durban – Ref: 759020-65

Area Service Manager

Area Service Manager


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