Ref: 1092784Nationality: South African
Highest Formal Qualification: Diploma in Business Management
Annual Package Range: R 151 000 - 250 000, per annum.
Total years experience: 3-5 Years
Current / most recent job title?
Key Account Manager
1. Primary purpose of current/most recent position:
Entails the complete sales management cycle and scheduling of all activities required to engage with existing clients and acquisition of new clients: Relationship Management, Presentations, Sales Cycle Management, Proposal generation, working with partners, Sales Targets, Quality, Contracts and Logistics. Developing long-term relationships portfolio of assigned customers and connecting key business executives and stakeholders.
2. Core elements or functions that must operate effectively in order to achieve primary purpose:
Ensure customer metrics are achieved through negotiation and delivery of regional element both local and abroad clients Clientele base – 50% clients are local and 50% abroad ( USA, Germany, Australia and Spain) Drive Service levels and customer demands by working close with customers Manage customer expectations. Responsible to quote, propose, customer tenders, customer contracts, negotiate and close off jobs at qualified margins Deliver on Accounts – Must Win Battles Attitude – Execute pricing strategy in accounts. Cross functional internal teams to ensure timely and successful delivery of all orders according to the VOC. Customer Forecast and track key account metrics Customer Visits (40% travel) and Project updates. Identify and grow opportunities within client’s base through account planning. Making technical recommendations to clients in the knowledge fields of metallurgy and mechanical engine. Achieve On-Time Delivery Demand Planning and S&OP process in-conjunction with the Production and Supply Chain Department. Provide guidelines to direct reports defining the impact of change and any new resulting requirements Manage Health and Safety for area of responsibility. Manage customer queries. Quality control of deliverables going out to customers Strategic and growth focused interaction with clients.
3. Description of self, along with greater purpose and passions:
I believe that the company I engage with will benefit from my integrity, willingness to embrace challenges and professionalism that characterises my work ethic. I can set and maintain high quality work standards. As a passionate and driven individual, I strive for innovation in problem solving and process improvement.
4. Ideal business title:
Key Account Manager.
5. Key responsibilities and accountabilities of ideal position:
Lead a team of quality engineers, inspectors, auditors, analyst, and technicians. Conduct periodic management review meeting forecast and target driven position Entails the complete sales management cycle and scheduling of all activities required to engage with existing clients and acquisition of new clients: Relationship Management, Presentations, Sales Cycle Management, Proposal generation, working with partners, Sales Targets, Quality, Contracts and Logistics. Developing long-term relationships portfolio of assigned customers and connecting key business executives and stakeholders.
Reduce NCR and customer returns.
Follow up on payment if needed be and assist finance
Accountable for accounts budget
Make sure profit margins are reached.
7. What do you absolutely love doing?
Learning and engaging with customers
8. Ideal company (culture and values):
Company that embraces and lives as per the company objectives and mission statement. Appreciate employees and acknowledge hard working employees.
Growth within the company
9. Where would you like to be in your career in the next 5 to 10 years, what would you like to have achieved?
Completed my MBA
Sales director at a manufacturing company
10. Write down two achievements from primary school, two from high school, two during college/university, and two post-college/university, with at least one of the two business-related.
Primary school- I was Class Leader and Top achiever.
High school- Hockey team A and Charity work
Colleague- Received an award because was a top achiever and received 2 distinctions for Business Management
11. What’s the most interesting thing about you that’s not on your resume?
I am adventurous and outgoing.
12. Tell me about a time when you had to get to the root cause of a problem to make a decision.
I used the 5 whys methodology.
I would ask questions using the 5 why’s method and I would give feedback and recommendations about my analysis.
13. What are the three things that are most important to you in a job?
14. What are your strengths?
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