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Senior Manager: Service Management (Telecom/ICT and leadership experience, across all customer segments), Ref: 1190753 – Online Interview Questions

Current / most recent job title? Senior Manger: Service Management 1. Primary purpose of current/most recent position: To motivate, coach and influence my team of Service managers to achieve and exceed their goals in order to achieve the company goals. The Service management team looks after selected, high revenue customers, who contributes to 80% of the total revenue. The team must ensure that the customer experience is at the highest level at all times, in order to retain the customer. KPIs: *Ensure Read more...